PMC — Pimp My Card
PMC — Pimp My Card is a connected platform for trading-card owners, collectors, buyers, and operational teams. It brings evaluation, physical intake, collateral-backed lending.
Project Detail
MedMatch
MedMatch sits between a referring practice, the patient, and the providers that patient is being sent to.
— Description:
MedMatch sits between a referring practice, the patient, and the providers that patient is being sent to. When a referral cannot move forward, the system explains why, notifies the right people on the right channels, and keeps following up until the issue is resolved or escalated to a person. It was delivered as a production-ready service for a real healthcare client.
Problem
Statement
Referrals stall for ordinary reasons, a missing document, pending insurance authorization, a clinic not accepting new patients, an expired subscription, incomplete provider information, or a scheduling window that can't be met. These blockers are easy to miss and expensive to chase manually. Different audiences also need different messaging: a patient should never see internal clinic details, and a provider's office shouldn't receive patient-facing wording. And when nobody responds to the first notice, a case can't simply sit silently.
Possible
Solution
We built a referral intelligence layer that the client's own product calls whenever a referral is created or reviewed, with real-time blocker detection that checks live referral data and returns only the providers who can't proceed, each with a clear, specific reason. Audience-aware messaging translates each reason into language written for its specific recipient, patient, provider office, or internal operations, and multi-channel outreach spans in-app, email, SMS, and fax, automatically skipping any channel the recipient can't actually receive rather than generating an undeliverable message. A business-hours escalation ladder keeps reminders on a working schedule, with urgency increasing over time and escalation to a human with a call script if the issue stays unresolved, while automatic resolution detection stops outreach for a specific issue the moment it clears, without halting work on unrelated open issues on the same referral.
InformationArchitecture
The product map starts at authentication, lands on Home, then branches into the core destinations people actually use.
High FidelityWireframes
High-fidelity screens arranged to show the primary journeys, from first entry through the everyday product moments.
Our Work
OurWork
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